Flick Lighting Ltd
Flick Lighting Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us, including through our website, by email, in person, or over the phone.
1. Who We Are
Flick Lighting Ltd is a UK-based lighting manufacturer specialising in innovative lighting and control systems for commercial and industrial environments. Our registered oƯice is:
The Riding School House, Bulls Lane, Wishaw, Sutton Coldfield, West Midlands B76 9QW
Company Number: 09251484
For the purposes of data protection laws, we are the “data controller” of the personal information you provide to us.
2. Information We Collect
We may collect and process the following personal data:
- Contact Information – such as your name, email address, phone number, job title, and company name.
- Communication Records – including emails, phone call notes, and meeting summaries.
- Marketing Preferences – your preferences on how we communicate with you.
- Website Usage Data – collected via cookies and analytics tools to help improve our site.
- Order & Service Information – details about the products or services you’ve purchased or enquired about.
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide customer support.
- Process orders and manage projects.
- Send relevant product updates, industry news, and marketing communications (where consent has been provided).
- Maintain business relationships and improve our services.
- Meet legal and regulatory obligations.
4. Legal Basis for Processing
We rely on one or more of the following legal bases:
- Consent – where you have given us permission to contact you.
- Contractual Necessity – where data is necessary to fulfil a contract or service request.
- Legitimate Interests – where we use your data to improve our service or manage our relationship with you.
- Legal Obligation – where we are required to retain certain records by law.
5. How We Share Your Data
We do not sell your data. We may share your information with:
- Service providers who help us operate our business (e.g., IT, email services, or delivery partners).
- Regulatory bodies or legal authorities when required by law.
- Subcontractors or commissioning partners, if required for aftersales or project services (only with your consent).
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or to comply with legal or contractual obligations.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of incorrect or incomplete data.
- Request deletion of your data (where legally permissible).
- Object to or restrict processing in certain circumstances.
- Withdraw your consent at any time.
- Lodge a complaint with the Information Commissioner’s OƯice (ICO) if you believe your rights have been violated.
8. Security Measures
We take reasonable technical and organisational measures to protect your data from loss, misuse, or unauthorised access, including secure servers, access controls, and encryption where appropriate.
9. Cookies & Website Analytics
Our website uses cookies to enhance user experience and gather anonymised usage statistics. You can manage your cookie preferences through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the eƯective date updated accordingly.
11. Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:
Data Protection Officer
Flick Lighting Ltd
Email: sales@flicklighting.co.uk